More woe from the SW – if you sell an index linked product, you should use the correct index values.

Customer should neednot to double check these. They should not be wrong.

I bought into a product – the initial value being that on 16th September 2011 for FTSE 100

You would think they cannot get int wrong – but they transposed the numbers on my maturity statement showing the original index at 5386.41 not 5368.41

It might only be a small amount, but with over £45 million invested in the product, it adds up.